What to Do When Someone Dies in Heaton

Losing someone is one of the hardest things any of us go through, and it can be hard to know what to do first. There is no right way to grieve and no need to rush. This is a plain, practical guide to the steps that usually follow a death in Heaton, and to the local people and services who can help. Take it at your own pace, and lean on family, friends and the support services listed at the end.

In the first few days

What happens first depends on where the person died.

• At home or somewhere else in the community — call the person's GP surgery, or, out of hours, NHS 111. A doctor confirms the death and, in time, arranges the paperwork needed before you can register it. If a death is sudden, unexpected or the emergency services are involved, ring 999.
• In hospital or a care home — the staff there will guide you through the immediate steps and let you know when the paperwork is ready and where to collect it.

Once a death has been formally confirmed, you can contact a funeral director whenever you feel ready — they can bring the person into their care at any hour, and there is no obligation to arrange everything at once. Everything else below can wait a little.

Registering the death

A death that occurs in Newcastle — which includes Heaton — is registered at the Newcastle Register Office at the Civic Centre on Barras Bridge, by appointment, usually within five days. A death is registered in the district where the person died, so if a Heaton resident dies elsewhere it may need registering in that district instead.

Call 0191 278 7878 to book. The registrar will tell you what to bring and issue the documents you need, including the death certificate (it is worth asking for several certified copies, as banks, insurers and the probate process often each need one).

While you are there, ask about the government's free Tell Us Once service, which lets you report a death to most government departments and the local council in a single step. For the current details and to book, see Newcastle City Council's register-a-death pages and GOV.UK.

Arranging the funeral

Choosing a funeral director is a personal decision, and it is always fine to phone more than one to compare what they offer and to ask for a written estimate. In and around Heaton you will find:

• Moore Funeral Services, an independent funeral director on Chillingham Road
• W.S. Harrison on Shields Road, on the Heaton and Byker border, a long-established firm now part of the Dignity group, available 24 hours
• Co-op Funeralcare on Benton Road in High Heaton, part of the national Co-op group

A good funeral director will talk you through burial or cremation, the choice of service, and the costs involved, at your pace. If money is a worry, ask them early about a simple funeral and about the government's Funeral Expenses Payment, which may help if you receive certain benefits.

Funeral flowers

Local florists can prepare wreaths, sprays and sympathy tributes, and will work with your funeral director on timings and delivery. In Heaton, Heaton Flora on Heaton Road makes funeral tributes to order alongside its everyday flowers and plants.

Headstones and memorials

There is no hurry to arrange a memorial — many families wait several months, particularly for a new grave, so the ground can settle. When you are ready, a memorial mason will guide you on styles, materials and cemetery regulations, and can also clean, restore or add an inscription to an existing memorial. In Heaton, Art of Stone (Newcastle) has a showroom on Heaton Road. Note that Newcastle City Council requires memorial work in its cemeteries to be carried out by a mason on its register of approved memorial masons — your mason will be familiar with this.

Sorting out the estate

In the weeks that follow, someone will usually need to deal with the person's estate — their money, property and belongings — and, where there is a will, carry out their wishes. This often involves probate. A local solicitor can take as much or as little of this on as you would like. Heaton firms with wills and probate teams include Brar & Co Solicitors, John McCarthy & Co Solicitors and Singleton Winn Connell.

Support for you

Grief can arrive in waves, and it is just as important to look after yourself. You do not have to cope alone — these organisations offer free, confidential support:

• Cruse Bereavement Support — the UK's leading bereavement charity, with a free helpline and online resources.
• Samaritans — call 116 123, free, any time of day or night, if you are struggling to cope.
• Marie Curie — a free support line for anyone affected by death, dying and bereavement.

Your GP can also help, and can put you in touch with local counselling. Be gentle with yourself; there is no timetable for grief.

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Our Bereavement & Funerals in Heaton hub brings together local funeral directors, florists, memorial masons, wills-and-probate solicitors and support services, each with a link straight through.